Politique de remboursement
30 days. No questions asked. Every digital product on this store is covered.
Everything we sell is delivered digitally, so there is nothing to ship back and nothing to return. If a product is not what you expected, you tell us, and we refund you. This policy explains exactly how that works, and applies to every purchase from natidebortoli.com, operated by ND VOW & VISION LLC.
1.The 30-day guarantee
Every digital product sold on natidebortoli.com carries a full money-back guarantee for 30 days from the date of purchase. You do not need to give a reason, fill in a form, or accept a replacement product instead. Download the guide, use it on a real session, and if it is not what you expected, email us and we refund you in full.
2.What is covered
The guarantee covers the main guides, every bonus included with them, the templates, and any additional offer you accepted after checkout or bought later. Each item is covered for 30 days counted from the day that item was bought, so an offer added a week after your first order is covered for 30 days from its own purchase date.
Purchases are one-time payments. There is no subscription, so there is nothing to cancel and nothing that renews.
3.How to request a refund
- Email contacto@natidebortoli.com from the address you used to buy, with Refund in the subject line.
- Include your order number, which appears in your confirmation email and looks like #112596. If you cannot find it, send the full name on the order and the date of purchase and we will look it up.
- Send it within 30 days of the purchase date.
That is the whole process. We will not ask you to explain your reasons, though we always read the ones you choose to give us.
4.How we process it
| Step | Timing |
|---|---|
| We confirm your request by email | Within 2 business days |
| We issue the refund | Within 5 business days of your request |
| The money appears on your statement | Usually 5 to 10 business days after we issue it, depending on your bank |
Refunds go back to the original payment method used for the order. We cannot send a refund to a different card, account, or person. We refund the amount that was charged, in the currency it was charged in. If the exchange rate has moved since your purchase, the amount that lands in your account may differ slightly; that difference is set by your bank or card issuer, not by us.
5.What happens to your access
Your licence to use the material ends when the refund is issued. Access to the guide and its bonuses in the member app is removed at that point, and you agree to delete any copies you have downloaded and to stop using the material.
6.One-to-one mentorship and other live services
Live sessions work differently from downloadable products, because our time is booked in advance.
- Cancel before the first session takes place and you receive a full refund.
- After the first session, sessions already held are not refundable. Any sessions you booked but have not used are refunded in full.
- To move a booked session, give us at least 24 hours' notice. A session missed without notice counts as held.
7.If you are in the European Union or the United Kingdom
Consumer law normally gives you 14 days to withdraw from a distance purchase. For digital content delivered immediately, that right ends once delivery has begun, and by completing your order you ask for immediate delivery and acknowledge that you lose the statutory right of withdrawal at that moment.
This makes no practical difference to you: the 30-day guarantee we offer voluntarily is longer and simpler than the statutory right, and it applies to you in the same way as to every other customer. Nothing in this policy limits any right you have under the consumer law of your country that cannot be limited by contract.
8.Prices, currency, and duplicate charges
Prices are shown for your market and may be presented in a different currency from the one your card is finally charged in. The checkout page always shows the currency and the exact amount you are about to pay before you confirm, and that amount is what governs your order.
Charges appear on your statement under ND VOW & VISION or Nati Debórtoli. If you were charged twice for the same product, tell us and we refund the duplicate in full as soon as we confirm it. There is no time limit on a duplicate charge.
9.Before you contact your bank
If something is wrong with your order, please write to us first. We refund faster than a bank dispute, which can take up to 90 days to resolve. Once a dispute is opened, the funds are held by the card network and we are not able to refund the order ourselves until the dispute closes; we respond to disputes with the order record and the evidence of delivery.
10.Fair use of the guarantee
The guarantee is offered once per person, per product. We may decline a request where there is evidence of abuse, including repeatedly buying and refunding the same material, sharing, reselling, or redistributing the products, or fraudulent use of a payment method. In those cases we also end access to the material and may refuse future orders.
11.Questions
Write to contacto@natidebortoli.com and a person will answer you.
ND VOW & VISION LLC
1057 NW 136th Ave, Miami, FL 33182, United States
Phone: +1 305 859 3929